Terms & Conditions
Last Update: 12 Dec 2018, Version: 2.1
These Booking Conditions, together with our privacy and data protection policy, and any other written information we brought to your attention before we confirmed your booking, form the basis of your contract with Eos Travel, Vlachatika, Corfu Greece. Please read them carefully as they set out your respective rights and obligations. All the holidays in this website are operated by Eos Travel or any other authorised agent.
References to “you” and “your” include the first named person on the booking and all persons on whose behalf a booking is made or any other person to whom a booking is transferred.
By making a booking, the first named person on the booking agrees on behalf of all persons detailed on the booking that:-
i.- He/she has read these terms and conditions and has the authority to and does agree to be bound by them;
ii.- He/she consents to our use of information in accordance with our Privacy & Data Protection Policy;
iii.- He/she is over 18 years of age and where placing an order for services with age restrictions declares that he/she and all members of the party are of the appropriate age to purchase those services.
1.- MAKING A BOOKING AND PAYING FOR YOUR HOLIDAY
To confirm your booking you either pay a deposit, full payment, or receive a voucher confirmation, where pre-payment is not required.
If a deposit is required this cannot be less than the 20% of the total payable amount of the services to be provided, unless specifically detailed on the booking form as a special arrangement. If the services you wish to book are available and paid you will receive a Confirmation Email. This Confirmation Email will be the binding contract between us. Invoicing of your holiday booked directly with Eos Travel is also available under the Greek Law. Upon receipt and in order to avoid any modification fees, you must advise us immediately of any changes or discrepancies. If this booking is through another agent modification fees will also apply.
The balance of the cost of your arrangements should be paid out the latest eight (8) weeks prior to your departure. If we do not receive the full payment of all your arrangements and within a logical time-scale, your arrangements are considered as cancelled. Any payments already collected from you are non-refundable. In the case of international payments you must ensure that the full Euro amount is received by us after all bank charges have been levied.
2.- THE PRICE OF YOUR HOLIDAY
The price of your holiday arrangements will be calculated using exchange rates quoted in your correspondence only, should a payment is made with a different to Euro currency.
We reserve the right to amend the price of unsold services at any time. At very special circumstances we may need to correct errors in the prices of confirmed holidays.
The price of confirmed service is subject at all times to changes in transfer costs and any other transport type changes, which are part of our contracts with transport suppliers, cruise ship operators and any other transport provider; to cost changes arising from government action such as changes in VAT or any other government imposed changes; and to changes in currency exchange rates and to dues, taxes or fees chargeable for services such as embarkation or disembarkation fees at ports and airports any or all of which may result in a variation of your holiday price. We will absorb and you will not be charged for any increase equivalent to 2% of the price of your travel arrangements, which excludes any amendment charges and/or additional services or travel arrangements.
There will be no change made to the price of your holiday within 21 days of your departure nor will refunds be paid during this period.
2a.- LOCAL TAXES AND CHARGES
Any additional or newly imposed government taxes or charges are not included in our agreement with you, as long as it relates to the final price of your holiday and you may need to pay them locally. Eos Travel can not be held responsible for such a change.
3.- CUTTING YOUR HOLIDAY SHORT
Should you cut your holiday short, cost of services not used cannot be refunded and we need to know immediately. Especially for transfer arrangements which have been pre-paid already to the transport provider, we will try to use the costs to find you an alternative arrangement. Please note that extra fees may apply for the alteration.
Specifically, if you have no reasonable cause for complaint about the standard of accommodation and/or services provided, or have not notified us on time, we will not offer you any refund for that part of the services not completed, or be liable for any associated costs you may incur.
We strongly advise that you have a travel insurance already in place that will cover such eventualities and make demands directly with them.
4.- CHANGES BY YOU
After confirming your holiday, you are welcome to make any alterations to it. It is important that you let us know immediately. You can phone or email us and you have to wait for a receipt confirmation email of the details of your request.
We will do our utmost to fulfil your requirements. Cancellation and modifications fees might apply, which we will try to keep at a minimum.
Any requested modification cannot be guaranteed until it is accepted by the provider/supplier/owner of the service and is then explicitly stated on an Updated Confirmation Email. Extra fees that may incur by this change will be charged accordingly and may increase closer to your departure date.
You may transfer your booking to another suitable person provided that we are notified no later than 14 days before you are due to depart.
If the changes cannot be fulfilled and your wish not to proceed, we will treat this as a cancellation by you. A cancellation fee may be payable.
5.- IF YOU CANCEL
If you cancel your confirmed booking you must notify us in writing. Your notice of cancellation will only take effect when it is received in writing by us at our offices and at open office hours (excluding weekends).
a.- Accommodation cancellation charges
If you have to cancel your holiday, you may be liable for a refund.
Refunds only apply for the accommodation balance payments and if a full rate of the accommodation has been paid. The following scheme applies:
56 days or more loss of deposit (including bookings made through agent) and if balance has been paid in full, then only an 80% of this balance will be refunded.
55 days – 48 days prior to arrival a refund of 60%
47 days – 40 days prior to arrival a refund of 40%
39 days – 32 days prior to arrival a refund of 30%
31 days – 26 days prior to arrival a refund of 20%
25 – 1 days prior to arrival, or no show, no refund will be given.
If you decide to leave your accommodation earlier, no refund will be given for the remaining days.
b.- Transfers, car hire, boat hire, excursions
These arrangements may not be amended after they have been confirmed and any alteration or cancellation could incur a cancellation charge of up to 100% of that part of the arrangements.
You should be able to reclaim these charges under the terms of your private insurance policy and we will provide you with proof of payment to do so.
If not all of your party cancels (partial cancellation), the same cancellation policy will apply to this part of the arrangement and the rest of the party will be able to travel using the existing reservation.
Provided that the provider/supplier/owner does not charge us, you will be able to transfer those arrangement to new people in your party.
5a.- BOOKING AMENDMENTS BY YOU
Certain travel arrangements may not be amended after a reservation has been made and any alteration request could incur a cancellation charge of up to 100% of that part of the arrangements.
6.- ALTERATIONS AND CANCELLATIONS BY US
Occasionally, we may have to make changes to your holiday arrangements and we reserve the right to do so at any time. We also reserve the right in any circumstances to cancel your travel arrangements.
For example, for transfer or excursion arrangements, if the minimum number of clients required for a particular travel arrangement is not reached, we may have to cancel it, following the suppliers cancellation policy. In such a case a full refund will apply.
However, we will not cancel your travel arrangements except for reasons of force majeure or failure by you to pay your final balance.
Most changes will be minor and we will advise you or your travel agent of them at the earliest opportunity.
Your rights vary depending on whether we make a ‘minor’ or ‘major’ change.
Examples of “minor changes” include the following when made before departure.
i. – Any change in the identity of the carrier(s)/vessel/supplier/vehicle and/or transportation type is deemed to be a minor change.
Other examples of minor changes include change of accommodation to another of the same standard or higher.
ii.- Examples of “major changes” include the following when made before departure;
(1) a change of accommodation area for the whole or a major part of your holiday,
(2) a change of accommodation to that of a lower official classification for the whole or a major part of your holiday,
(3) the closure of the only or all advertised swimming pool(s) at your accommodation for an extended period and,
(4) in the case of excursions/transfers etc, a significant change of itinerary missing out one or more services or even all together.
iii.- If we have to make a major change or cancel, we will tell you as soon as possible over email and/or call and if there is time to do so before departure, we will offer you the choice of
(1) (for major changes) accepting the changed arrangements
(2) having a refund of all monies paid or
(3) accepting an offer of alternative arrangements of comparable standard from us, if available (we will refund any price difference if the alternative is of a lower value). You must notify us of your choice within 48 hours of our offer. If you do not communicate with us we will then assume that you have chosen to accept the change or alternative booking arrangements.
If we make a major change or cancel, less than 60 days before departure, we will also pay compensation as detailed below from the amounts paid.
6a.-COMPENSATION FOR MAJOR CHANGES & CANCELLATIONS
Those terms apply for holidays and services that were booked directly with Eos Travel and not through another agent or booking service.
In case of a significant major change or cancellation made by us compensation to be paid will be as following:
60 days or more, Deposit in Full – NO compensation
59-45 days, Deposit in Full – 15,00 Euro per person
44-30 days, Deposit in Full – 25,00 Euro per person
under 30 days, Deposit in Full – 40,00 Euro per person
The compensation that we offer does not exclude you from claiming more if you are entitled to do so.
We will not pay you compensation where we make a major change or cancel more than 60 days before departure or in the event that we are forced to make a change or cancel as a result of unusual and unforeseeable circumstances beyond our control, the consequences of which we could not have avoided even with all due care.
All services operate subject to a minimum number of bookings. We will not, however, cancel for lack of numbers less than 60 days before departure.
The above sets out the maximum extent of our liability for changes and cancellations and we regret we cannot meet any expenses or losses you may incur as a result of change or cancellation.
We will not pay compensation if a service /accommodation is offered by us and accepted by you with a greater value than the one originally booked where no additional payment is made by you.
Compensation does not apply if we make a minor change or cancel if you do not pay or where the change(s) or cancellation is requested by you.
In case of “force majeure” we will be unable to make any refunds (unless we obtain any from our suppliers), pay you compensation or meet any costs or expenses you incur as a result.
If we do not provide a significant proportion of the services that you have booked with us after you have departed, we will make alternative arrangements for you, at no extra charge and, if appropriate in all the circumstances, will pay you reasonable compensation.
7.- PASSPORTS, VISAS AND HEALTH REQUIREMENTS
Passport and visa requirements vary depending on your destination. Please contact the relevant consulate to check any restrictions that may apply. Please check requirements have not changed before you depart. Eos Travel has no liability and you will have to pay Eos Travel any costs which Eos Travel incurs through helping you because of such failure on your part. Furthermore, you need to make sure you bring required medication with you. Eos Travel will not be liable for such omissions or any illness that might occur during your holiday.
8.- DEALING WITH COMPLAINTS
Eos Travel will make every effort to make your holiday as enjoyable and stress free as possible. Most problems can be sorted out straight away if we know about them on time. If you have a complaint, you must advise Eos Travel straight away and the supplier of the service(s) in question. Any verbal notification must be confirmed in writing as soon as possible. You may also contact us directly using the emergency telephone number enclosed with your travel documents. That number will put you in touch with one of our employees who will take all reasonable steps to help you.
Eos Travel must be given sufficient time to rectify any problems. As there may be other local factors causing a problem, we need to be given enough time to investigate and attempt to rectify.
i.- We will consider giving compensation if:
a) You reported the problem to us Eos Travel or one of our employees.
b) The problem was not a one-off incident which was rectified in a logical and timely manner.
ii.- We will not give any compensation if:
a) You report a complaint after returning home.
b) You have communicated the problem while in resort to a cleaner/owner/manager/maintenance person or the property.
c) If the incident was of events beyond our control or caused by factors outside our sphere of influence and from people not under our direct employment.
e) If you depart from the property and you do not give us the chance to provide you with accommodation of a similar or higher standard or to find a reasonable compromise.
iii.- If you wish to pursue a complaint further, you will need to do it within a week of your return home. We will then need to be given four(4) weeks, in order to:
a) Find out what has happened.
b) Ask a report from a local agent/supplier/owner
c) Formulate an answer back to you based on other information collected while you were in resort.
d) If it is clear that some form of compensation is due, we will need the time to negotiate with the owner/supplier/manager, especially if the complaint was cause from omissions of his/her/their part.
Disputes arising out of, or in connection with, this contract which cannot be amicably settled may be referred to arbitration in a Greek Court.
iv.- In rare circumstances and only acting in good faith and following your request, we may pursue a complaint further with an owner, acting on your behalf. That does not mean that we can be held responsible if the outcome does not meet your satisfaction.
You must not behave in a way which may cause distress or annoyance to others. If, in the opinion of ourselves, any accommodations manager or other person in authority, you are behaving in such a way as to cause danger, distress or annoyance to others or damage to property, your holiday arrangements may be terminated by either ourselves or the supplier concerned. In this situation, our liability to you and/or your party will cease and you and/or your party will be required to leave your accommodation or other service immediately. We will not be responsible for making any refunds, paying any compensation or meeting any costs or expenses you incur as a result. You and/or your party may also be required to pay for loss and/or damage caused by your actions and we will hold you and each member of your party jointly and individually liable for any damage or losses caused by you or any member of your party. Full payment for any such damage or losses must be paid directly to the hotel manager, property owner or other supplier prior to departure from the accommodation. If you fail to make payment, you will be responsible for meeting any claims (including legal costs) subsequently made against us as a result of your actions together with all costs we incur in pursuing any claim against you. We cannot be held responsible for the actions or behaviour of other guests or individuals who have no connection with your booking arrangements or with us.
9a.- ACCOMMODATION BREAKAGES
Further to the above, each party booking an Eos property is advised to pay 5.00 Euro per person and per property’s maximum occupancy, for a Breakage Damage Insurance (BDI) or a security cash deposit equal to 300.00 Euro, on arrival.
This optional BDI must be paid at the same time with accommodation balance and will cover any accidental breakages to the property, so that they can be replaced in time for the guests to follow.
The BDI covers all the accidental breakages into the interior or exterior of the property, including for example: torn sofas, chairs, glasses, plates, spillages, tables, sun beds and umbrellas (which can easily be blown away on an afternoon breeze and they will be expensive to be replaced).
BDI will cover any damages up to a maximum of 300.00 Euro per booking and it is not refundable.
9b.-SINGLE SEX or YOUNG PARTIES
All single sex and/or young parties will be charged a REFUNDABLE Security Deposit, which will be included on the confirmation invoice and is payable with the holiday balance. Villa owners require us to charge higher levels of BDI (see above) for single sex and/or young parties. It is entirely on quests’ responsibility to inform Eos Travel in advance if the party booked is a single sex or a young party. In case that guests neglected to do so and the owner or Eos Travel staff report any violentation, damages, unnecessary noise or lack of respect to the property, the neighbourhood or to the maintenance staff, during their stay, guests will be asked immediately to leave the property and will have to pay in full for any damages / losses created.
9c.- PETS / ANIMALS
Eos villas / properties can specifically be booked for normal holiday use and pets/animals are strictly NOT allowed. Guide and assistance dogs can exceptionally be allowed, with the permission of the property owner and WE NEED to be contacted in advance for receiving the relevant permision. Failing to do so, guests might be asked to leave the property without any compensation.
10.- ACCOMMODATION SAFETY
If you have children in your party, before booking accommodation with Eos Travel, please submit questions via email that will help you choose a villa that is most suitable for your needs. Eos Travel will be pleased to answer your questions or concerns. Despite Eos Travel’s efforts and advice given, it is ultimately your responsibility for the care and safety of the members of your group. Some properties may have low walls, steps inside and out of the property, night balconies with railings and nearby driveways and roads. No accommodation can be considered perfectly child safe and where our property description mentions ‘child safe’ areas, these are subjective and may not offer the same safety that you expect for your family.
11.- FORCE MAJEURE
Except where otherwise expressly stated in these booking conditions we will not be liable or pay you compensation if our contractual obligations to you are affected by any event which we or the supplier(s) of the service(s) in question could not, even with all due care, foresee or avoid. These events can include, but are not limited to war, threat of war, civil strife, terrorist activity and its consequences or the threat of such activity, riot, the act of any government or other national or local authority including port authorities, industrial dispute, lock closure, natural or nuclear disaster, fire, chemical or biological disaster and adverse weather, sea, ice conditions and all similar events outside our or the supplier(s) concerns control.
12.- OUR RESPONSIBILITY FOR YOUR HOLIDAY
(1) We will accept responsibility for the arrangements we agree to provide or arrange for you as an “organiser” under the Package Tours Regulations as set out below. Subject to these booking conditions, if we or our suppliers negligently perform or arrange the services which we are obliged to provide for you under our contract with you, as set out on your confirmation invoice, we will pay you reasonable compensation. The level of such compensation will be calculated taking into consideration all relevant factors such as but not limited to: following the complaints procedure as described in these conditions and the extent to which ours or our employees’ or suppliers’ negligence affected the overall enjoyment of your holiday. Please note that it is your responsibility to show that we or our supplier(s) have been negligent if you wish to make a claim against us.
(2) We will not be responsible or pay you compensation for any injury, illness, death, loss, damage, expense, cost or other claim of any description if it results from: –
(a) the act(s) and/or omission(s) of the person(s) affected;
(b) the act(s) and/or omission(s) of a third party unconnected with the provision of the services contracted for and which were unforeseeable or unavoidable; or
(c) unusual or unforeseeable circumstances beyond ours or our supplier(s) control, the consequences of which could not have been avoided even if all due care had been exercised; or
(d) an event which either ourselves, our employees, agents or suppliers and subcontractors could not, even with all due care, have foreseen or forestalled.
(3) We limit the amount of compensation we may have to pay you if we are found liable under this clause:
i) The extent of our liability will in all cases be limited as if we were carriers under the appropriate Conventions, which include The Athens Convention (with respect to sea travel) and The Paris Convention (with respect to hotel arrangements).
In addition, you agree that the operating carrier or transport company’s own ‘Conditions of Carriage’ will apply to you on that journey. When arranging transportation for you, we rely on the terms and conditions contained within these international conventions and those ‘Conditions of Carriage’. You acknowledge that all of the terms and conditions contained in those ‘Conditions of Carriage’ form part of your contract with us, as well as with the transport company and that those ‘Conditions of Carriage’ shall be deemed to be included by reference into this contract.
ii) When making any payment, we are entitled to deduct any money which you have received or are entitled to receive from the transport provider or hotelier for the complaint or claim in question.
iii) As long as a transfer is confirmed, EOS TRAVEL sends the customer the necessary confirmation documentation of his reservation. It is the absolute responsibility of the customer to study and inspect the accuracy / correctness of his / her booking, so as to avoid the possibility of a mistaken arrangement. EOS TRAVEL can not be held responsible if such an arrangement has been confirmed and the customer has accepted it.
(4) It is a condition of our acceptance of liability under this clause that you notify any claim to ourselves and our supplier(s) strictly in accordance with the complaints procedure set out in these conditions.
(5) Where any payment is made, the person(s) receiving it (and their parent or guardian if under 18 years) must also assign to ourselves or our insurers any rights they may have to pursue any third party and must provide ourselves and our insurers with all assistance we may reasonably require.
(6) Please note, we cannot accept any liability for any damage, loss or expense or other sum(s) of any description which on the basis of the information given to us by you concerning your booking prior to our accepting it, we could not have foreseen you would suffer or incur if we breached our contract with you; or (b) any business losses.
(7) We will not accept responsibility for services or facilities which do not form part of our agreement or where they are not advertised in our brochure. For example any excursion you book whilst away, or any service or facility which your accommodation or any other supplier agrees to provide for you.
(a) – ACCOMMODATION DESCRIPTION
Eos Travel provides numerous photos (which can be viewed in high definition) of nearly every room in the property. A detailed property description is also provided to assist you which includes: text describing the property, approximate pool measurements, approximate distances to nearby attractions. Eos Travel also invites you, before you book, to ask our experienced and knowledgeable team additional questions concerning the property and location, especially if a particular feature or attraction is important to you. Ultimately though, it is your responsibility to research, because no refund will be given if the property or location does not suit your particular holiday taste.
(b)- Photos provided in our website – in very rare cases – might differ from the actual picture of the property, due to owner’s recent changes in the furnishings, paintings or structure. In any case, Eos Travel will ensure that you will be placed in the specific property that you have booked in and if – force majeure – this can not be available, then you will be accommodated into a similar or higher standards one.
(c)- It could – rarely – happen a property to have a different name to the one Eos Travel has confirmed. This is subject to the owner and only for his exclusively advertising reasons.
(8) We cannot be held responsible also for the following:
(a) Televisions and Satellite TV:
Some of the Eos Travel properties have televisions. These only provide local or free satellite channels. We will try our best to ensure that you have a choice of channels available but cannot guarantee which ones these will be and there will be few English speaking channels. Sky satellite is not available (legally) outside of the UK and our properties do not offer it. If you specifically wish to watch a televised event (such as a sport, Olympics, match, concert or news) we make no guarantee that the event can be watched at your rental property and you will be advised to visit a nearby Taverna or bar that is showing it.
(b) Wi – Fi – Internet:
Where a property is described as offering WiFi internet, Eos Travel makes every effort to make this service available to you but does not guarantee 100% up time. Internet connections do not form part of our contract with you even if they are mentioned within the accommodation description and they are not intended for business use. There may also be restrictions with the availability and speed of the service transmitted by the local provider and technical issues may cause temporary withdrawal of internet facilities. Voip services, such as Skype, may not work due to bandwidth restrictions. We are unable to accept responsibility for any down time or consequences of using this service and refund/compensation cannot be offered due to circumstances beyond our control. If you report that the service is not working, we will aim to have a technician visit the property within 24hours of being informed, however, telephone faults can sometimes take a long time to repair and you must make allowances for being in a foreign country where it is not so easy or possible to have a telephone system repaired immediately. Finally, some iPad versions and Laptops are not compatible with older Wi-Fi router architecture, which is widely used in rental properties and Eos Travel is not responsible if you are unable to connect to a network.
(c) Accommodation Fixtures, Fittings, Description and Use:
Occasionally a fixture or fitting in a property may require servicing or repair. (For example, this may include: dishwasher/washing machines and other kitchen equipment, swimming pool, lighting, air conditioning units.) Eos Travel cannot be held responsible for loss of use while a repair is being undertaken.
In hot climates, wildlife, flora and fauna thrives. During your holiday it is possible to encounter chickens, barking dogs, goats, donkeys, rodents, wasps and biting insects, or anything else reasonably expected to exist in the natural environment in which many of our properties are situated. Inside your property flies and ants can be reduced by keeping any food and drink items in the fridges and to clean any food leftovers away immediately. Mosquito and ant spray can be easily bought locally if you require. The maid can also be asked to remove any nests or infestation. If the problem is serious and has an impact on your holiday, it is essential that you notify Eos Travel of its severity so that we can arrange a professional exterminator to visit the property.
(e) Resort Facilities
Some resort facilities, such as shops, bars, restaurants, communal pools, water sports and water parks for example, may not operate at all times. We have no control over opening times and dates and accept no liability should any such facility be closed at any point during your stay.
12b.- BUILDING WORKS
Temporarily, building work and its associated noise can be unavoidable. We do not control such an issue and we do not receive advance notice of the time it will begin. Most minor refurbishments and / or maintenance works being carried out at other properties in the area would not affect your holiday, but, whenever we are aware of works taking place that may reasonably be considered as significant and might to seriously impair the enjoyment of your holiday, we will notify you immediately.
In such a case and should the conditions and our availability allow us, we will do our up-most to transfer you to another freehold property.
Pool sizes on Eos descriptions are approximate and only for guidance.
Pools are cleaned / maintained regularly, mainly due at times that you are not bothered, unless unforeseen reasons impose the opposite.
It is a legal regulation and property rule that: no pool can be used after sunset, for pure safety reasons!
The swimming pool in each property is an essential and serious part of holidaying for many people, but it must not be forgotten that, if misused, it can be dangerous.
Neither property owner nor Eos Travel can be held responsible in case of an injury or damage for the following matters:
a.- Pool’s use regulations are violated by the occupant.
b.- Swim after drinking alcohol or swim before an hour after eating.
c.- Get injured running on slippery surfaces, drainage channels or raised edges, because the necessary attention had not been shown.
d.- Parents have left unaccompanied little children.
e.- Non – swimmers are left alone in the pool.
f.- Damages to swimwear or hair colors due to pool’s chemicals.
(The more a pool is used and the warmer the weather is, the more chemicals are required to keep pool’s water on a safe level for use.
Many items of swimwear carry warnings to this effect and neither property owner nor Eos Travel will accept any responsibility for damages caused to occupants’ property, whilst complying with our contractual obligation to ensure that the swimming pool is kept safe to use. )
g.- In case of an injury, accident or any problem, which was not reported immediately to Eos Travel.
13.- PROMPT ASSISTANCE IN RESORT
If the contract we have with you is not performed or is improperly performed as a result of failures attributable to a third party unconnected with the provision of the services, or as a result of failures due to unusual and unforeseeable circumstances beyond our control, the consequences of which could not have been avoided even if all due care had been exercised, or an event which we or our suppliers, even with all due care, could not foresee or forestall, and you suffer an injury or other material loss, we will offer you such prompt assistance as is reasonable in the circumstances.
14.- CONDITIONS OF SUPPLIERS
Many of the services which make up your holiday are provided by independent suppliers. Those suppliers provide these services in accordance with their own terms and conditions which will not form part of your contract with us. Some of these terms and conditions may limit or exclude the supplier’s liability to you, usually in accordance with applicable International Conventions.
15.- DELAYS AND OTHER TRAVEL INFORMATION
If you or any member of your party miss your transport arrangement or you are subject to a delay of over 3 hours for any reason, you must contact us and supplier concerned immediately.
Subject to the other terms of these conditions, we will not be liable for any costs, fees or charges you incur in the above circumstances, if you fail to obtain our prior authorisation before making your own travel arrangements.
The carrier(s), transfer timings and types of transportation mentioned on your confirmation invoice are for guidance only and are subject to alteration and re-confirmation. We shall inform you of the identity of the actual carrier(s) as soon as we become aware of it. The latest transfer timings will be shown on your tickets which will be handed to you on each embarkation.
A delay or cancellation to your transfers does not automatically entitle you to cancel any other arrangements even where those arrangements have been made in conjunction with your flight.
16.- SPECIAL REQUESTS
Any special requests must be advised to us at the time of booking e.g. cot, high chair, folding bed, particular facility at a villa or boat, etc. You should then confirm your requests in writing/email.
Whilst every effort will be made by us to try and arrange your reasonable special requests, we cannot guarantee that they will be fulfilled.
We will inform the relevant owner / supplier of such request.
The fact that a special request has been noted on your confirmation invoice or any other documentation or that it has been passed on to the owner / supplier is not confirmation that the request will be met.
Failure to meet any special request will not be a breech of contract on our part unless the request has been specifically confirmed.
We do not make bookings or arrangements that are conditional upon any special request being met.
17.- DISABILITIES AND MEDICAL PROBLEMS
We are not a specialist disabled holiday company. If you or any member of your party has medical problem or disability which may affect your stay, please provide us with full details before we confirm your booking so that we can try to advise you as to the suitability of your chosen arrangements.
We may require you to produce a doctor’s certificate certifying that you are fit to participate.
Acting reasonably, if we are unable to properly accommodate the needs of the person(s) concerned, we will not confirm your booking or if you did not give us full details at the time of booking, we will cancel it and impose applicable cancellation charges when we become aware of these details.
18.- ADVANCE PASSENGER INFORMATION
According to the existing regulations all clients staying in a holiday property have to be registered on owner’s tax book. This data will be collected after you make your booking with Eos Travel and we will treat it as a confidential information.
19.- LAW AND JURISDICTION
These Booking Conditions and any agreement to which they apply are governed in all respects by Greek law. We both agree that any dispute, claim or other matter which arises between us out of or in connection with your contract or booking will be dealt with by the Courts of Greece only.
20.- ACCURACY OF PRICES AND INFORMATION
We will do our best so that all the information and prices on our website are accurate. However changes and errors can occur. We reserve the right to correct prices and other details in any circumstances. Please check the price and other details relating to the arrangements that you wish to book before your booking is confirmed. Our website is the only reference relating to the services we provide.
When booking with us, it is advised/required that you have adequate insurance in place. If you choose to travel without adequate insurance cover, we will not be liable for any losses howsoever arising.
In order to provide our services to you, we have to collect personal information.. We may collect all or some of the following
• names, passport numbers, dates of birth and contact details
• credit/ debit card or other payment details
• special requirements such as those relating to any disability or medical condition which may affect the chosen holiday arrangements
For the information that is considered “sensitive personal data” we will cater not to disclose to a third party.
However, we may need customer list information with the minimal needed personal information in order to help the supplier/provider/owner fulfill the services requested. Also local law may require certain information to be recorded by us or the supplier/provider/owner in order to be available for the local authorities in case of inspection. We have taken all reasonable steps to have appropriate security measures in place to protect your information.
Any changes to these Terms and Conditions and all above polices will be posted on our website.